The Education Reform Act (1988) requires all Local Education Authorities to have arrangements for receiving, investigating and resolving complaints about the school curriculum, religious worship and other matters.
The first stage in any complaint is an informal discussion with the Headteacher at the School. Full details of the complaints procedure are available from the School and .
Parents and carers of the students at Pioneer House who are of compulsory school age are required to ensure that they receive sufficient full time education. At Pioneer House we will do all we can to support school attendance and take seriously any issues that may lead to non-attendance. Good school attendance is essential to ensure that all children and young people make the most of the educational opportunities available and achieve their full potential whilst ensuring that all students stay safe. We believe this sets good habits for later in life, and ultimately if your child is not in school they cannot learn!
Only school can approve absences for students of compulsory age and not parents. Parents are expected to inform school of the reason for a student’s absence, on the first day when possible, either by telephone, by message through the bus escort, by written message or personal contact. If your child has transport please also inform them.
If the student is ill, please notify the school before 9.00am on 0161 241 8100 explaining the nature of the illness and where possible when the student is expected to return. Medical appointments should be notified in advance where possible.
If the student is absent without explanation the school attendance team will make contact with the parent or carer on the same day. Non-attendance is a safeguarding issue. If we fail to make contact, the absence will be followed up by a senior member of staff who may need to involve other agencies.
We ask parents and carers to think very carefully about taking their children out of school during term-time unless there are very exceptional circumstances. It is important that you are aware that parents do not have a right to take children out of school in term-time. If there are exceptional circumstances then you need to complete a leave of absence request form, which can be obtained from the school office. You may then be asked to meet with a member of the Senior Leadership or Attendance Team to discuss your request. Please make sure the leave is agreed before making any arrangements.
Parents need to be aware that if they take their child out of school without agreement from the Headteacher:
Attendance
Document Title |
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Pioneer House Attendance Document |